Reference

How ppwin Keeps Your Information Safe

When you open an account with us, we collect only what's needed to verify your identity, process your deposits and withdrawals, and keep your account secure.

Encrypted payment processingNo data sharing without consentYour account, your control
ppwin How ppwin Keeps Your Information Safe
REACH US ANYTIME

How to Contact Us About Your Privacy

Live Chat Open your account and head to the Help menu in the bottom-right corner.
Email Support Send a message to [email protected] with your account email and specific request.
Account Settings Log in, go to My Profile, then Privacy & Data.
DATA SECURITY DETAILS

How We Protect What You Tell Us

Payment Encryption

All deposits and withdrawals use industry-standard 256-bit SSL encryption. Your DANA, OVO, GoPay and QRIS transactions are processed through tokenised payment gateways so your card or account number never touches our servers directly.

Account Access

Your login is protected by a strong password and optional two-factor authentication via SMS. We never ask for your password in emails or chat. If you forget it, we verify your identity through your registered phone number before resetting it.

Cookies and Tracking

We use cookies to keep you logged in, remember your game preferences, and prevent fraud. You can manage cookie settings in your browser or through your ppwin account dashboard without losing core functionality.

Data Retention

We keep your account details and transaction history for the length of your membership plus seven years for regulatory compliance. Once you close your account, personal data is anonymised or securely deleted unless law requires us to retain it.

Third-Party Sharing

We share data only with payment processors, fraud-detection services, and tax authorities where local law permits. No marketing partners, data brokers, or affiliate networks get access to your personal information without explicit consent.

Your Rights

You can request a copy of your data, correct any inaccuracies, or ask us to delete non-essential records. Contact [email protected] or use your account settings to exercise these rights. We process requests within 14 days.

Privacy Policy FAQs

When you close your account, your personal information is immediately anonymised and removed from active systems. Transaction records are kept for seven years for tax compliance, then deleted. You can request permanent deletion sooner by emailing [email protected], and we'll comply within 14 days.

No. We only see the transactions you make directly to ppwin through DANA, OVO, GoPay or QRIS. We never access your full banking history, other accounts, or payments unrelated to our platform. Your bank and payment provider remain separate from us.

Never. Your account information stays within ppwin unless local law requires us to report to a regulator. We don't sell your data to third-party platforms, casinos, or sportsbooks. Your gaming activity on ppwin remains private to ppwin.

Log into your account, go to My Profile, then Privacy & Data, and select 'Download My Data'. You'll receive a secure file within 14 days. Alternatively, email [email protected] with your account email and passport number, and we'll send it directly.

No. Your password is hashed using one-way encryption the moment you create it. We cannot see or retrieve your password. If you forget it, we verify your identity through your phone number before letting you set a new one. Staff never have access to plain-text passwords.

Contact our support team at [email protected] or use the account settings to request a correction. We verify changes through your registered phone or email and update your profile within 2–3 business days. You can also edit some fields directly in My Profile.

Yes. We use cookies for login sessions, game preferences, and fraud prevention. You can manage or disable non-essential cookies in your browser settings or through your ppwin account dashboard. Disabling all cookies may affect login speed and game functionality, but you'll still be able to play.